vServe24/7 is the strategic remote infrastructure management arm of Nous Infosystems. We deliver Remote Infrastructure Management (RIM) and technical support services.
Learn how our Application Development & Testing Competency Divisions provide quality technology services.
In today’s customer service-oriented world, smooth-running IT helpdesks, are more of a necessity than choice. Yet in many situations, organizations adopt helpdesk technologies without first identifying their business requirement and determining whether the sought-after solutions meets those requirements. The challenges typically faced are:
Our Technical Assistance Center (TAC) , addresses your complete IT helpdesk requirements. Our TAC helps business add value by minimizing business impact or service failure. End-users will experience minimal delay in having the incidents resolved and constant updates on the status. The overall boost provided, will help IT departments manage the budgets during the life cycle and proactively manage the use of IT components in most appropriate manner.
Our range of services provides customized service offerings to suite customer needs. These services are packaged in such a way that our clients are provided with:
vServe24/7 has enabled several of our global clients to not only to achieve higher infrastructure visibility but identifying the root cause of the problem. We have helped customers resolve potential service outages, thereby, enabling alignment of IT requirements with the business.
For a global biotechnology customer we delivered a diverse, end-to-end, round the clock service desk. It addressed queries, complaints, and issue tickets from multiple stakeholders.
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vServe24/7 is the strategic Remote Infrastructure Management (RIM) arm of Nous Infosystems. Our services include Data Center Operations & Management, Technical Assistance Center (TAC), Information Security Services, Workplace Services and Business Advisory & Consulting (BAC). We help customers maximize their IT budgets and derive value from their infrastructure. The cost effective cost effective offshore model – VISDM aids us in delivering enterprise grade services.
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