Our Governance Model – Secure, Optimized and Uninterrupted

Our approach to infrastructure management services, is to grow our customers from customer satisfaction to customer delight , while providing the end users with impressive technology to increase daily productivity. Based on our in-house developed service architecture framework VISDM, we are involved in management, operations and maintenance of your technology applications, infrastructure, operation and more.

SERVICE DELIVERY MANAGEMENT

Approach that aligns with your business objectives

vServe24/7 recognizes the importance of establishing policies, procedures and controls that ensures easy governance and reinforce daily collaboration. Our approach to governance is designed to address all the touch points and is an integral part of the service operations model to ensure:

  • Key personnel, roles and responsibilities of the customer’s IT team and vServe24/7’s resources are mapped to ensure operational excellence and effective communication. This helps the team to ensure delivery standards are as per mutually agreed service levels. This approach clarifies responsibility allowing opportunity to identify new areas of improvement, as part of the continuous improvement, for the customer support service.
  • Map and executable communication plan and frequency of the meetings at various management levels.
  • Ensure senior management engagement between the customer’s IT team and vServe24/7to address progress updates, enhancements on services, future goals for service strategy and other critical decisions.

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About vServe24/7

vServe24/7 is the strategic Remote Infrastructure Management (RIM) arm of Nous Infosystems. Our services include Data Center Operations & Management, Technical Assistance Center (TAC), Information Security Services, Workplace Services and Business Advisory & Consulting (BAC). We help customers maximize their IT budgets and derive value from their infrastructure. The cost effective cost effective offshore model – VISDM aids us in delivering enterprise grade services.

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