The customer is a leading biotechnology company serving patients in more than 100 countries. They have introduced breakthrough treatments across several areas of medicine. Their products are focused on rare genetic diseases, multiple sclerosis, cardiovascular disease and endocrinology.

How we have helped our customer:

Our service offering include:

  • 24/7 service desk especially for the physicians portal
    • Portal Access and Privileges
    • Portal related enquiries and issues
    • Voice/ Email support
  • Service Desk Implementation
  • Knowledge Base Management

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About vServe24/7

vServe24/7 is the strategic Remote Infrastructure Management (RIM) arm of Nous Infosystems. Our services include Data Center Operations & Management, Technical Assistance Center (TAC), Information Security Services, Workplace Services and Business Advisory & Consulting (BAC). We help customers maximize their IT budgets and derive value from their infrastructure. The cost effective cost effective offshore model – VISDM aids us in delivering enterprise grade services.

Overview

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