Applications and Tools

Our services embrace all aspects of application support from Level 1 through to Level 3 technical support, including liaison with third parties to support resolution of issues relating to network, infrastructure and interfaces with other vendor packages and products.

vServe24/7 application support services are typically tailored to meet individual client needs including:

  • Service level definitions
  • Response / resolution time targets
  • Support hours (e.g, 24x7 or business hours only)
  • On-site or remote support (On or Off-shore)