Engagement Models
vServe24/7 has evolved flexible engagement models to suit our global clients. We allow our clients the flexibility to choose from different delivery models to match their business needs. Our delivery models are tailored based on factors such as expected levels of service, business criticality, the clarity of the requirements, ramp-up time and scale of the engagement.
We offer the following services:
Our offshore delivery model is designed to provide a dedicated infrastructure support and resource for hire, who work with the client directly. The team is scalable on-demand depending on project needs and gives the client the benefit of dedicated resources for the entire engagement lifecycle.
Our onsite delivery model is designed when the engagement scope is not defined. It is applicable only if there is need for a specific resource type or if post-deployment support is crucial. vServe24/7 resources are deployed at the client’s office and help the clients from initial infrastructure consultation to maintenance and support. With the advantage of all services executed in local time this model provides maximum cost savings while simultaneously providing high quality services.
For mission critical engagements of infrastructure management, where the physical presence of an infrastructure expert is highly recommended at the client location we offer Proximity Consulting. Our professionals works alongside the client, creating value and developing advantages like operational efficiency and faster problem resolutions.
We operate as an extension of your organization without the added operating expenses with our professionals acting as your representatives. Our expert professionals can address a variety of our client’s customer’s hardware and software support requirements effectively. We offer our clients substantial cost reduction associated with and maintaining global services organization.
The shared support service center is a model based on the intermittent project requirements. For engagements that are not resource intensive, a single professional is shared on two different infrastructure management engagements either for the same or two different and non competitive clients. The resources are shared on two different projects without affecting the quality of the work.
